Dermatology Case Study

Challenge

Prince Philip Hospital is a 200 bed District General Hospital located on the outskirts of Llanelli, Carmarthenshire.

The Trust, like others in the region, had been faced with long waiting times and staffing pressures for multiple reasons, including internal recruitment and location constraints.

Your Medical Services rose to the challenge of removing these pressures from the Trust and entered a tender competition with many competitors. YMS won the rights to service delivery with a score of 97.43%.

Delivery

YMS commenced with the Dermatology Campaign in Feb 2019 by utilising a See and Treat model, with a team of six staff deployed every weekend.

The patient mix was comprised of general adult, inflammatory cases, skin lesions and biologic patients. We worked closely with the Trust’s management, ensuring that we adhered to their processes and guidelines at all times and therefore allowing a smooth transaction of the service, without any disruption to Trust staff.

Weekly teleconferences were carried out to monitor campaign progress, patient feedback and outcomes.

Results

After 8 weeks of service delivery, YMS had completed the quota of patients on the waiting list before the deadline; we had even taken biologic patient referrals from a neighbouring Trust.

We had delivered our service to 737 new patients, 6 follow-up patients and administered 124 procedures, which was accomplished ahead of schedule over 8 weekends.

Our Team received unanimously positive feedback from the Trust, who reported that patients were extremely satisfied with the service. At YMS, we value each and every patient and great feedback illustrates the efficiency provided by our model.

We look forward to having further discussions for working with Prince Philip Hospital again.

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YMS really ensure that all teams are integrated and inducted prior to working in any Trust, so we can seamlessly work in hospitals outside our own trust easily and safely.

Nurse – Dermatology

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