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Typing clinic and referral letters from consultant dictation 

Proof-reading and formatting letters to NHS standards 

Sending approved letters to GPs and relevant parties 

Importing letters on behalf of doctors 

Typing result letters  

Retrieving blood results via Web V and forwarding to consultants 

Accessing clinic letters through DDA (Digital Document Archives) 

Viewing and sharing  radiology reports (MRI, CT, DaTscan) via CRIS 

Handling unexpected radiology alerts and forwarding to the relevant consultant 

Logging new referrals and diagnostic test requests 

Updating the tracker when results are received and pathways are completed 

Chasing outstanding results and escalating urgent items to the clinical team 

Handling patient queries received by phone and email 

Verifying patient identity and resolving administrative queries directly 

Referring clinical questions to the appropriate clinician 

Escalating urgent patient concerns to the clinical team promptly 

Acting as first point of administrative contact for consultant queries 

Retrieving patient results, letters, and referral information on request 

Coordinating with other departments to chase outstanding information 

Logging and following up outstanding consultant requests until resolved